Like all software, Bookends has limitations that may or may not matter to you. These may or may not be addressed in future updates. The information on our web site will reflect changes as new versions are released.

Here are some issues you may want to consider:

1. Size limitation for documents scanned from within Word.

Bookends communicates with Word via AppleEvents, and documents are passed back and forth via the clipboard. Word has trouble copying styled text when files become very large, and if the file exceeds a certain size it will fail.

Word 2008 and 2011 can transfer much more information in the clipboard than Word 2004, but the amount it sends is much, much larger than Word 2004. If you can't scan a Word 2008/2011 document, you can see how much information it is sending to Bookends by saving it as an RTF file and then doing a Get Info in the Finder. You may be surprised at how large it is.

Solution: This problem usually arises because the Word file contains very large (in terms of memory footprint) images. In this case, if you are using Word 2011, you should try File -> Reduce File Size (in Word). Alternatively, you can save the images as smaller .jpg or .gif files and then add them to the Word document. Another method is to copy the images from the Word file, paste them in to TextEdit, copy them from TextEdit, and paste them back into Word. It is unlikely that you will ever notice any change in the quality of the images.

In the unlikely event that this does not work, you can save the file as RTF and scan it from within Bookends. Bookends will always scan a Word document saved as an RTF file, regardless of its size. As of Bookends 10.4.1, Word RTF files can be rescanned and/or unscanned.

2. Track Changes in Word loses the change history when a document is scanned or unscanned.

This is a longstanding bug in Word. It does not affect scanning of documents saved as RTF.

The workaround is to avoid scanning/unscanning a document where Track Changes is enabled until the edits have been resolved.